Have you ever made a mistake in a relationship and wondered how to make it right? My friend James shared the O.G.R. framework—three steps to help resolve the issue:
- Own it: Don’t blame or defend, lean into your fault.
- Grieve it: Acknowledge and affirm the hurt that your actions caused.
- Redeem it: Trade the bad for something good. Articulate a better path forward and commit to change.
If we handle these situations carefully, these trials can actually strengthen your bonds. Next time, remember OGR.
Gratefully,
Spence (April 2026)
One day back in 2022, Spencer said in a staff meeting, “I want to think of a way to make billing a little nicer for our clients. Nobody likes to open a bill, especially for architectural services.” And thus, Spencerisms were born. That’s an internal name we initially gave these short notes Spencer writes to our clients each month, if they receive a bill. The name stuck, only because we couldn’t think of anything else that fit. We hope you’ll enjoy these bits of encouragement (or simple thoughts) Spencer shares each month.